Last Updated: January 2026 | Effective Date: January 2026
This privacy policy explains in detail how ek9991 collects, uses, and safeguards the data of users in Bangladesh. Please read it carefully before using the platform.
When you register on the ek9991 platform, we collect the account details needed to get you set up — including your name, email address, mobile number, date of birth, and Bangladeshi address. This information is essential for verifying your identity and managing your account. National ID or passport details may also be required for age verification purposes. All information provided at registration is stored securely and is never sold to third parties. Please ensure the details you submit are accurate, as incorrect information may cause issues during verification later.
Ek9991 uses collected data only for specific, legitimate purposes — no information is processed beyond what is necessary. Our primary purpose is creating and managing your account and providing technical support. Payment information is used exclusively to process deposits and withdrawals and to prevent fraud. We analyze gaming history and behavioral data to continually improve the platform experience. ek9991 never sells or rents your data to third parties for marketing purposes.
Device and IP information is used to protect users by detecting unusual login attempts or suspicious activity. Certain data may need to be shared with regulatory bodies to comply with applicable Bangladeshi law, but only where legally required. Data may also be used to personalize your platform experience and send you relevant notifications. Gaming patterns are monitored to support responsible gaming, and cautionary messages are sent where appropriate. All our data processing activities are governed by this privacy policy, and you will be notified in advance of any changes.
The ek9991 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform runs smoothly. Session cookies keep you logged in so you don't have to sign in repeatedly within a single session. Preference cookies remember your language, theme, or game settings so they're automatically applied the next time you visit. Analytical cookies help us understand which parts of the platform are used most, allowing us to improve our service. Security cookies protect against fraudulent activity and unauthorized access.
You can manage or disable cookies at any time through your browser settings, though turning off certain cookies may affect how some platform features function. Third-party payment gateways and game providers may also use their own cookies, which are governed by their respective privacy policies. We do not share your browsing history with third parties for cross-site tracking or targeted advertising. Session cookies are automatically cleared when your session ends, and other cookies expire after a set period. For more information about cookies, please reach out to our Help Center.
Ek9991 uses industry-standard encryption to keep your personal and financial information secure. All data transfers are encrypted via SSL/TLS protocols to prevent interception by third parties. Sensitive data stored on our servers — particularly payment and identity-related information — is protected with additional layers of encryption. Our security team conducts regular system audits and vulnerability assessments to identify and address any risks promptly. If unusual activity is detected on your account, our automated alert system will trigger and notify you immediately.
How long data is retained depends on its type and any applicable legal requirements. Data associated with active accounts is kept for as long as the account remains open, and may need to be retained for a specified period after closure in line with Bangladesh's applicable financial regulations. Transaction records are typically kept for up to five years. Data that is no longer needed is securely deleted or anonymized once the retention period expires. In the event of a data breach, ek9991 will notify affected users as quickly as possible and take the necessary protective measures.
Ek9991 does not sell or share your personal data with third parties without good reason. That said, a limited amount of information may need to be shared with trusted partners to keep the service running. Payment gateway providers such as bKash, Nagad, and Rocket receive only the minimum data required to process transactions and operate under their own privacy policies. Game providers may use user identification data to ensure specific games function correctly, but not personal information. Under no circumstances do we unnecessarily share your payment card number or National ID details.
Ek9991 may be required to disclose information in accordance with lawful directions from Bangladeshi courts or regulatory authorities. In the event of a business merger or acquisition, user data may be transferred to the new operating entity, though the protections under this privacy policy will remain in place. Information may also be shared with law enforcement agencies as part of fraud or illegal activity investigations. Before sharing any data with third parties, strict confidentiality agreements are put in place to ensure that information is used solely for the specified purpose.
Ek9991 believes every user should have full control over their own data. You can log in to your account at any time to view and review your saved information. If any details are incorrect or incomplete, you can request corrections directly through your profile settings or via the Help Center. You also have the right to request deletion of your data, though certain information may need to be retained for a specified period to meet legal or contractual obligations. ek9991 also provides the option to withdraw your consent to the processing of your personal data.
You may request a copy of any personal data ek9991 holds about you at any time. We are committed to providing this information within 30 business days of your request.
Contact us to correct any inaccurate or outdated information. Keeping your details current ensures your account and transactions stay secure and prevents any disruption to your access.
If you request account closure, any data beyond what is legally required to be retained will be deleted. Once the deletion process is complete, you will receive a confirmation message.
Ek9991 may update or revise this privacy policy from time to time as needed. For any significant changes, we will notify you in advance via your registered email or mobile number. The date of the latest update will always be clearly displayed at the top of this page. Continuing to use the platform after changes take effect indicates your acceptance of the revised policy. We recommend revisiting this page periodically to stay informed of the most current version.
For any questions, concerns, or requests regarding this privacy policy, please get in touch via our Help Center. Our customer support team is available seven days a week on Bangladesh time and is ready to respond promptly to any queries. Formal data protection requests can also be submitted directly by email. ek9991 takes your privacy seriously and is committed to resolving any concerns as quickly as possible. Contact us at: support@ek9991.app
Visit our Help Center or create an account directly to start enjoying our services.